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Continue ShoppingBelow are frequently asked questions, you may find the answer for yourself
Find answers to the most common questions about our products, services, shipping, and more. If you can't find what you're looking for, please don't hesitate to contact our customer support team.
Ordering
To place an order, simply browse our product catalog, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the instructions to complete your order by providing shipping information and selecting your preferred payment method.
After placing an order, you will receive an order confirmation email with your order details. Our staff will then verify your order and payment information. Once your payment is confirmed, your order will be processed for shipping. You will receive a shipping confirmation email with tracking information when your order is dispatched.
Shipping
We offer several shipping options including Regular Post (7-14 days, no tracking), Priority Mail (6-9 days, partial tracking), EMS (5-7 days, with tracking), DHL Express (3-5 days, with tracking), and FedEx International Priority (2-4 days, with tracking). Shipping options and prices may vary depending on your location and order value.
Delivery times depend on your location and the shipping method you choose. Regular Post typically takes 7-14 business days, Priority Mail takes 6-9 business days, EMS takes 5-7 business days, DHL Express takes 3-5 business days, and FedEx International Priority takes 2-4 business days. Please note that these are estimates and actual delivery times may vary.
Payment
We accept various payment methods including cryptocurrencies like Bitcoin, Ethereum, and Monero, as well as money transfer services like Western Union and Money Gram. Each payment method may have different minimum and maximum amounts, and some methods offer discounts on your total order value.
Yes, we offer discounts for certain payment methods. Cryptocurrency payments typically receive a 15% discount, Western Union payments receive a 10% discount, and Money Gram payments receive a 5% discount. These discounts are automatically applied at checkout.
Product Information
Most products should be stored in a cool, dry place away from direct sunlight. Injectable products should be stored at room temperature (59-86°F or 15-30°C) before opening. After opening, some products may require refrigeration - please check the specific product instructions. Keep all products out of reach of children and pets.
The shelf life of our products varies depending on the specific item. Typically, unopened vials and tablets have a shelf life of 2-3 years from the manufacturing date if stored properly. Each product has an expiration date printed on its packaging. We ensure that all products shipped have at least 12 months remaining before expiration.
Account Management
To create an account, click on the "Register" link at the top of the page. Fill in the required information including your email address and password. You will receive a confirmation email to verify your account. Once verified, you can log in and start shopping. Having an account allows you to track orders, save shipping addresses, and checkout faster.
If you forget your password, click on the "Login" link, then select "Forgot Password". Enter your email address and you will receive a password reset link. Follow the instructions in the email to create a new password. For security reasons, password reset links expire after 24 hours.